UnionWare securely centralizes all membership data, giving your team quick access to the information they need to engage members, streamline operations, and drive union success.
UnionWare’s Finance module simplifies dues processing and tracks every member transaction – ensuring accuracy, transparency, and less manual effort.
UPay lets you securely accept dues and payments online - fully integrated with UnionWare Core platform.
Frequently Asked Questions
Union management software is software designed to help unions and labour associations manage their operations with a centralized system. Using a single source of data paired with purpose-built tools, unions rely on this software to manage their membership information, dues processing, issues, grievances, and cases, organizing campaigns, communications, and any other areas of their organization. This specialized functionality sets it apart from typical CRMs or even association management software. Union management software helps unions automate administrative tasks & processes, which leads to greater organizational efficiency and increased ability to represent their members.
Most modern unions, depending on size and resources, use anything from Google Docs or Excel spreadsheets to custom-built solutions to SaaS CRMs to large Association Management or Union Management software solutions to manage their membership, dues, and other organizational data. However, there are many drawbacks for unions that do not use Union Management Software.
Many purpose-built solutions, whether in-house or by a 3rd party, are not adequately documented or supported, and are typically limited to one or two people with working knowledge of how the system is built and what is required for ongoing maintenance and security updates.
SaaS CRMs and larger Association Management Software platforms are typically not built with unions in mind, and many may not be customizable at all. Because of this, these systems usually provide unions with some usable functionality but do not provide the correct tools for the work a union does.
UnionWare’s Union Management Software is built for unions by union workers to help our partners achieve their goals. Because UnionWare is fully customizable, each of our clients’ systems fits them just the way they need. We tailor our system for membership department/member resource center staff, financial officers/treasurers, labour relations officers & grievance/case staff, organizers, staff reps, and more.
Member engagement is a priority for every union, and union management software plays a key role. Keeping data clean isn’t just good practice; it helps improve all areas of an organization – especially member communication by providing reliable member information and contact details. UnionWare helps its clients leverage their system data to deliver personalized communications, ensuring members receive the information and outreach they need to stay current with their union. UnionWare also offers tools to engage members through convenient self-serve websites so that they can connect with their union anytime!
Data security is serious business here at UnionWare. All the data we host for our clients is kept in a secure, industry-standard, cloud-hosted environment located here in Canada.
UnionWare has many policies and practices in place to ensure all our clients’ data is well-kept and secure.
- Development copies of client databases are stored at UnionWare’s head office and cleaned to remove sensitive data before they arrive on-site.
- Hosted databases have snapshots taken every 30 minutes to prevent data loss, which are encrypted and stored for 28 days.
- Our hosting servers have available zone redundancy to prevent total/partial service loss.
- All hosted services require TLS encryption for access, and outward-facing servers are kept on separate network segments from back-end database servers.
- All servers are kept behind a secure firewall, and all systems are continuously monitored.
- UnionWare is fully PCI compliant.
There are many new and developing technologies which unions are increasingly using to help modernize their operations, streamline processes and automate workflows, improve communications with staff and their membership, and reduce their overall workload/costs. These include cloud-based Union Management Software providers like UnionWare, which allow union IT staff to focus more on managing their systems and stop worrying about system infrastructure, security, and maintenance. Modern web technologies provide unions access to their systems from virtually any device, as long as you have an internet connection. UnionWare also incorporates modern visual reporting and mapping technologies into its web interfaces to provide union staff with the data they need to succeed.
Organizations rely on different systems to manage relationships and operations.
A Customer Relationship Management (CRM) system focuses on tracking customer or stakeholder interactions—such as contact details, communications, and follow-ups.
An Association Management Software (AMS) goes further, managing the full membership lifecycle, including dues, compliance, events, and governance.
A Union Management Software (UMS) is purpose-built for unions, centralizing member data, dues, grievances, dispatch, collective bargaining, and compliance in one secure platform.
As a union management software, UnionWare combines CRM capabilities for member relationships with AMS features for operational management, while adding union-specific tools like grievance tracking and dispatch. This integrated approach ensures unions benefit from unified data management, streamlined processes, and improved member engagement.
No, UnionWare does not offer “Software as a Subscription” (Saas) software. While SaaS is becoming increasingly popular, it has many limitations, such as shared databases and non-customizable functionality & user interfaces. UnionWare’s experience with unions has shown us that while each union is similar, every union operates differently based on its organizational charter, geographic location, and the employers its members work for. Because each union has unique requirements, UnionWare is fully customizable to ensure we meet each client’s requirements.
UnionWare was founded in 1993 in Winnipeg, Manitoba. We have a more than 30-year track record of partnering with and providing mission-critical software to unions. Our goal is to be every union’s strategic partner and form long-term partnerships with each of our clients, some of which have been with UnionWare for more than 30 years. With more than 15 years of consistent growth and profitability, UnionWare is the longest-standing union management software provider out there.
UnionWare is partnered with more than 200 unions across North America and Australia, with more than half located in the United States. The majority of our clients are public sector and healthcare unions. We work with many AFSCME, SEIU, UFCW, and IUEC locals, as well as many unions representing teachers, nurses, transportation workers, trade workers, performing artists/creatives, and more.
Yes! UnionWare staff are currently in their 9th Collective Agreement with the Manitoba Government and General Employees’ Union, MGEU Local 193. With more than 60 members, our workforce continues to expand as UnionWare scales to meet new client demand.
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