Keeping your staff updated on UnionWare training will help you retain and grow your thriving membership

UnionWare provides both Small Group and Seminar style virtual classroom options.

Small Group training provides a live UnionWare instructor that allows for an intimate and interactive session where colleagues may collaborate with each other and pose real-time questions to the instructor. This type of training is geared toward organizations with post-implementation new hires and administrators, existing staff requiring refresher training, “Train-the-Trainer” programs, and students who require more individualized attention. Up to five students may attend a Small Group course.

Seminars are taught by a live instructor in a “one-way” lecture style without interruption during the course. New clients in implementation typically receive Seminar style training as part of your implementation program. Seminars suit new clients that do not have their own training staff or would like to train staff new to UnionWare at once. On rare occasions, we may offer a seminar style for post-implementation clients.

1. Virtual classroom courses are facilitator-led programs delivered via a virtual platform. Small Group training includes up to 5 students and is a two-way interactive session, allowing for questions and participation in real time. Our Seminar training delivers in a one-way lecture style and in intended for clients in implementation and is priced as part of your implementation. Please contact us if you are interested in Seminar training for existing staff or new hires.
2. Course durations vary slightly. Most Quick courses last 90 minutes to 2 hours. Standard courses last about 3 hours. An Extended course runs about 6 hours. Students may schedule a max per day of:
   1. 1 Quick and 1 Standard
   2. 3 Quick
   3. 2 Standard
   4. 1 Extended
3. We will work with your scheduling requirements to determine the exact timing for your program. All courses are delivered on the same day except for System Administrator Replacement and New Hire Advanced.
4. Courses follow a syllabus tailored for your UnionWare audience in a dedicated training environment.
5. From time to time, a client has a need our catalog does not cover. When this happens, contact us to discuss U Drive, a totally customized training solution.
6. We require all courses to be scheduled in advance with at least 2 weeks’ notice. We will work with your scheduling requirements to determine the exact dates and times for your program.
7. Fees charged for Virtual classroom do not include equipment. We recommend a high-speed internet connection with speakers. Ideally, students will have access to a webcam, microphone and headset.
8. We will provide a recording of your training. Recording may only be used within your organization. You may not reproduce or share the recording outside of your organization.
9. Prices quoted in US dollars.
10. All virtual classroom programs will be invoiced upon completion and payment due upon receipt. Applicable taxes apply.
11. Clients must provide notice of cancellation/delay a minimum of ten (10) business days prior to scheduled event. If a client cancels within 5 business days of the scheduled training, a 25% penalty of the total cost of the training will be applied. If the client cancels within 3 business days, a 50% penalty of the total cost of the training will be applied. If the client cancels within 1 business day, a 100% penalty of the total cost of the training will be applied.