UnionWare News

New Product: Online Event Registration Module

We are pleased to announce that we will be offering an Online Event Registration Module this fall. It is currently in testing and is scheduled for release in October. The Online Event Registration Module will be an add-on to the Member Portal which will give your members the ability to register for events online. This new product will not be included in the standard Member Portal, rather it is an additional item that can be added to your existing Member Portal. You will be able to collect standard registration information, have the registrant answer survey questions, pay registration fees online through PayPal, register for multiple sessions, and you can even limit the number of registrants per event or session. The Online Event Registration area of the site will also enable your members to view any past events they have attended. Please email justask@unionware.com for further details and pricing.

*Note that both the Member Portal and the Event Module are required to implement Online Event Registration.

Client Goes Live: ATPAM

During the week of August 16th ATPAM, The Association of Theatrical Press Agents & Managers in New York City, went live with UnionWare. Several of our team members were present during the week to assist ATPAM and ensure that their first few days using UnionWare went smoothly. Their staff were pleased with the results and are looking forward to a great future with UnionWare. In addition to the Membership, Finance, and Cases Modules, ATPAM is making extensive use of the Member Portal to provide valuable online information to their members. Welcome to the UnionWare family ATPAM!

Improved Product: Support Portal Enhanced

The next time you visit the UnionCare Support Portal, you may notice a few subtle differences. With the feedback we received from a few of our top users, UnionWare has been able to enhance our Support Portal to make it a little smoother to use, especially on smaller devices. The Versions tab has also been improved to make it easier to see what features are coming up. This isn't the end of the road for us though... we have many more enhancements planned for the future! As always, we welcome any ideas you may have on how we can continue to improve and who knows, the next time you sign in, you may see a feature that you suggested.

New Department: Analysis Department

In response to a support request, you might hear "The request you have submitted is going to require detailed analysis. I've referred your request to our analysis department – they will contact you within two days with details of the next steps." We've realized that some requests of the UnionCare department are very complex and/or are requests for new functionality. By extending our analysis department, we are now able to dedicate more time and process to these types of requests.

New Service: Focus Groups

Many of our clients have similarities. For instance, we have a large number of SEIU locals who together represent nearly half of all SEIU members. We have a number of clients that represent nurses, a few that represent state employees, teachers, and almost every Canadian provincial government employees union (NUPGE members), etc. There are also similarities that relate to topics including privacy policies, member resource centers, negotiation with employers to provide dues files, change management, etc. To leverage these similarities we are committed to coordinating a series of focused conference calls which bring these groups together to learn from each other. Watch for your invitation!

Summit 2010: A Success!

Summit 2010 was a success! How do you make work fun? Try working with friends! That's what we've chosen to do at UnionWare... Summit is when we get to create these friendships with our clients. This year UnionWare added a few new things to the agenda, like "hands on" sessions and focus groups, as well as keeping with some of our standard items, like being honest about what we've accomplished, where we went off course and showing you our goals for the future. Mixing a healthy balance of work and play is what our yearly conference is all about. Can't wait until the next time we get to see all of you again!

New Client: SEIU West (Canada)

SEIU West is located in the heart of Canada in the beautiful city of Saskatoon (head office). With approximately 12,000 members they are the result of a recent merger of three Western Canadian SEIU locals. When they gave us a call we were more than pleased to help out. Through ice and snow we made our journey to each of their three offices to scope out the project. The main goal is to centralize their data so that their new Member Action (Resource) Center could operate effectively. As a side, they will benefit in many other ways from centralizing their data into an integrated membership system - UnionWare. In the end, we are very honored that SEIU West selected UnionWare. Their implementation begins this summer. 

Client Visits: Update

We've been busy over the past month visiting a few clients, trying to keep in touch and in tune with their situation. This is something we are trying to do more of as face-to-face visits are just so much better than phone calls and email. Interestingly a common theme emerged from this latest round of client meetings - training. The general need seems to be how to get information out of UnionWare quickly and in a way that can be presented well. So, we've set up a few economical one hour online training sessions specific to this topic.

New Service / Product: Standard Operating Procedures

Okay, that sounds a little boring doesn't it? It gets even less sexy when you use the acronym – SOP. However, sometimes the boring, not so sexy stuff can be the most valuable to you and your organization. SOP's tell you, and anyone who asks, how you do things. Of course you know how "you" do things but does anyone else? How does a new team member figure it out?... the "learning curve"?... the SOP can drastically shorten that curve. There is little value in experiencing a learning curve when you could just flip through a few pages and be up to speed. Plus, everyone will be following the same steps and that's worth a lot. We guarantee that you don't have time to do this... but we do... email justask@unionware.com for more details on our approach, the investment in time, money, and the returns.

Client Goes Live: SEIU Local 1989

UnionWare is thrilled to announce that SEIU Local 1989, the Maine State Employees Association, went live with UnionWare on Monday, April 12th. As usual, a small team from UnionWare was present to not only provide training but also to ease SEIU Local 1989's staff into using the new system. What a hit UnionWare was! The users thought the system was easy to use, a time saver and also empowered them to do tasks they couldn't do in their old system. Another client has fallen in love with our software and that makes us very happy at UnionWare!