SEIU West is the result of a merger of three of Saskatchewan's SEIU locals. As part of the merger there was a need to connect three regional offices and start a Resource Center. After hearing that the SEIU Resource Center in Pasadena was using UnionWare to successfully handle a large volume of calls each day they gave us a call. Now live with UnionWare, Don Kitchen at SEIU West says, "The transition to UnionWare was like going from stone tools to a rocket ship!" For the full Q&A with Don, and Q&A's with all of our clients click here.
If you've contacted our UnionCare Support Team, you've most likely crossed paths with Nadine Kellner. In early 2011, Nadine joined our Client Services team as a Technical Representative. Her friendly nature helped her transition seamlessly into our culture. You may be a little surprised when you find out that Nadine spent a lot of her time in both middle and high school wrestling and now enjoys playing rugby during her spare time. Welcome to UnionWare Nadine!
Early February, SEIU Local 925 went live with a new addition to their UnionWare package... the Call Management Module! Previously they had been handling all of their calls using a customized version of the Case Module. The Call Management Module evolved out of a number of our clients setting up Resource Centers to handle all of their incoming calls. We would be happy to discuss some of the benefits of Resource Centers and the steps involved in setting them up. We can even connect you with unions that have successfully implemented resource centers using UnionWare.
In January 2011, another new face was added to the UnionWare team, Marcel Tetrault. Marcel chose to complete his final co-op work term at UnionWare and we enjoyed having him around so much that we made him a permanent fixture on our Solution Delivery Team as a Developer. If you'd like to spark a conversation with Marcel, your best bet is to mention his Autocross hobby or even his degree in criminology! Welcome to UnionWare Marcel!
We are proud to welcome CUPE Local 79 as the latest UnionWare Enterprise client. Local 79 represents about 18,000 inside workers at the City of Toronto, as well as, workers at Bridgepoint Hospital and Toronto Community Housing Corp. Very soon all City of Toronto workers (including TCEU Local 416 with 8,000 members - also a UnionWare client) will be tracked in UnionWare. We will be implementing the Membership, Cases and Events modules in the coming year, allowing Local 79 to once again have a single reliable database for all three types of information.
You could use a little more training, but you don't need a full day and a generic session just won't do. Why not register your team for a U Driven Training session?
As exciting as we try to make our version release notes, it really is a very dry read. Probably not too exciting at all, but what is exciting are the changes that are included in every new version of UnionWare. We don't want you to miss out on all of the new things we're doing for you! Now, when you visit the Versions page on our UnionCare Support Portal, you will have the ability to see when we are doing our next walk through of our newest version. You will be able to join an online meeting and watch as Murray takes you through all of the newest features! Who needs release notes when you can have Murray?! If you don't see a walk through scheduled when you visit this area, be sure to check back soon.
The British Columbia Teachers' Federation went live with the Member Portal and Online Event Registration Module during November. They are UnionWare's first client to receive the Online Event Registration Module and so far their users are absolutely loving it! They are really enjoying having control over the registration process, being able to track the smaller events just as well as the larger ones, and they like that the event registrations are integrated with their membership information. All departments can now see which members attended all the events, even the ones that another department created. Information at their fingertips!
In mid November the NetJets Association of Shared Aircraft Pilots based out of Gahanna, Ohio, launched UnionWare. While the UnionWare team was on site, we noticed how positive their team was about their new membership software system. They were quick studies and several times they mentioned how the program just made sense to them. UnionWare is happy that NJASAP is enjoying their new system already and have transitioned so easily to it. Welcome to the family NJASAP!
The State Employees Association of New Hampshire, SEIU Local 1984, are now live with UnionWare! The go-live training that concluded a few short weeks ago produced very positive feedback from their staff. Most were impressed with the system's ease of use, but all were enthusiastic about the tips and tricks they learned. What they loved the most was how everyone had access to the system, and how much their independence grew during their first week. A small team from UnionWare was on site for the week to ensure that everyone was comfortable with their new program and able to perform their duties. Welcome to UnionWare SEIU 1984!